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While these are common queries, feel free to reach out for any other questions
Your dress remains in your possession until it is rented out. We then collect it from you and deliver it to the renter.
No, you don’t need to provide photos of yourself wearing the dress. We take professional photographs of the dresses for our website to showcase them accurately and attractively to potential renters.
Once your dress has been rented out, you will receive a notification from Twice with all the relevant details.
Twice will arrange to pick up the dress from your location and return it to the owner. Please note that there might be a small charge for the try-on service
Once you send pictures of the dress you wish to rent to Twice, we’ll review it to see if it meets our site’s specifications for rental
Feel free to reach out to us today, and our team will be more than happy to assist you with any questions or inquiries you may have
For any payment-related inquiries, feel free to reach out to our team, and we’ll be happy to assist you accordingly
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Yes, a deposit is required for each dress rental. This serves as a precautionary measure in the event of any damage to the dress
You can expect your deposit to be refunded to your account within 5 business days
We operate on a 50/50 structure with dress owners, ensuring that 50% of the rental fee goes directly to you
Yes, if the dress isn’t dry cleaned, the cost will be deducted from your deposit.
No, Our team will handle all these arrangements for you
